Approximately 68% of the survey respondents said they were likely to recommend the claims profession to other people. (Photo: Number1411/Shutterstock)

For the past 20 years, Claims Magazine has been tracking the salaries of claims professionals, the benefits they receive, how their jobs have changed, and what they see in the future for the industry. This year, the experts within ALM Intelligence, a division of Claims’ parent company, ALM Media, LLC, conducted the survey.

Multiple Claims surveys over the last several years have indicated that a significant number of claims professionals (almost 30%)  will leave the industry due to retirement. Recent figures from the U.S. Bureau of Labor Statistics confirm this finding to some extent. In 2019, there were 332,900 claims adjusters, examiners and investigators. The Bureau predicts that the industry will see a 6% drop in employment from 2020-2029 or a loss of 21,400 jobs over the decade. Auto insurance appraisers held 15,900 jobs in 2019, and the Bureau expects to see a 4% drop job in employment over the next 10 years or a loss of about 600 jobs.

While we asked the traditional questions about the number of hours worked per…

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By Terry McDonough and Cheryl Oldham

For today’s professional, a full-time job and family commitments are often so time-consuming that earning a college degree is a daunting gamble. Questions of affordability, flexibility, and relevance dominate decision making—in short, will the degree be worth the investment?

Alleviating risk in one area can make the decision easier. Financing higher education is perhaps the biggest obstacle to earning a degree, but what if the employer shouldered all of the financial burden? Through tuition assistance or reimbursement benefits, an employee…

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The majority of Australia’s workforce now have the option to work from “anywhere” and it goes without saying, businesses that have built-in secure flexibility will gain the most over their peers as they ensure their operations run smoothly.

IT security leaders need to address challenges ranging from maintaining control over corporate network access from employees’ managed and unmanaged devices, to addressing the complexities of authentication and compliance, while adopting a strong cyber risk and governance policy.

In addition to this, IT teams need to ensure a holistic security approach that includes the optimisation of user and customer experience while managing identity at a digital scale to enable digital transformation. This means integrating identity management to support operational excellence, manage enterprise risk and improve productivity.

Unfortunately, the IT department is often seen as the department of “no”. Forward-thinking security leaders are aware of the challenge that lies ahead — that work needs to be done to change this perception, especially with the board and employees. To cater to the needs of today’s multigenerational workforce,…

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