PwC ha s identified a number of trends affecting organisations, centered around a digital landscape that was growing in complexity even before the COVID-19 pandemic. “We are in a very strange and unprecedented situation – the ‘new normal’, as we call it within PwC,” says Ivo Van Bennekom, Director, Digital Identity. “What that new normal means, is that it’s accelerated a big change that was already happening prior to the COVID-19 situation, where we see clients changing from a traditional value chain that was very direct, to starting to become more part of a digital ecosystem, collaborating to delivering a variety of services towards the end consumer.”

Increased digital complexity and ever-changing employee roles within an organisation means identifying and allowing the access of users is all the more important. “Managing identity is vital, but it’s also a daunting task for many organisations who lack proper identity and access management (IAM) for governing their digital identities,” says Duane Carstens, Director, Cybersecurity & Privacy. “That’s regardless of their IAM service maturity and whether they are adopting or replacing digital technology through…

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