AMANDA KERSEY: Welcome to HBR On Leadership. These episodes are case studies and conversations with the world’s top business and management experts, hand-selected to help you unlock the best in those around you. I’m HBR senior editor and producer Amanda Kersey.
When a complex problem in your organization comes up, it’s natural to want to start talking about solutions. To fix it, fast.
Slow down though, says Corey Phelps, who’s the dean of Penn State’s College of Business. He says even smart, experienced leaders rush in, with all their cognitive biases, to…
