No one expected COVID-19 to derail daily life and work to the degree that it has. As the federal government and businesses look to planning in-office management, one of their biggest challenges will be keeping staff safe while staging a return strategy. What does implementation look like? Will there be split shifts with workers half in the office, and telecommuting half time? How will staffing be affected, and how will they be supported?
COVID-19 protocols will be in place for the foreseeable future. With return to work in flux, agencies need IT support solutions that allow workers to do their jobs within the constraints of social distancing and Center for Disease Control and Prevention guidelines.
Think about this; you are one of the few people who are working on site and you need immediate PC support. You could call the help desk, but you think you might be having a hardware problem. You look for your deskside support technicians but find that they are still working remotely.
Contactless kiosks provide agency staff with direct, zero-touch access to a live technician to get immediate, comprehensive support for laptops, mobile phones and tablets. If there is a hardware…
