Building a Culture of Excellence
Star performers often have an innate, internal drive to exceed expectations. It’s a tough thing to cultivate, but relatively easy to quash. Leaders should be careful not to stymie this quality in their teams. Linda Henman offers five tips to encourage “discretionary” effort.
Years ago, I worked for a boss who would have told you how much he admired, encouraged and inspired discretionary effort. And he would have been wrong on all counts. However, he would have also told you that he went to great lengths to hire highly…
