While artificial intelligence (AI), machine learning (ML), and automated machine-driven processes are increasingly important in providing better cybersecurity, as well as fraud and risk management, in the financial services sector, Mastercard believes there will still be a place to keep a human in the loop.
“We do believe that humans will continue to play an integral role,” Mastercard APAC executive vice president and head of services Matthew Driver told ZDNet.
“As we increase the number of areas where we apply tools, there is a need for human oversight and reviews in many stages but critically in system design and control systems.”
Rather than being mutually exclusive, Driver said Mastercard sees the roles of humans and the application of automated tools to be complementary.
“Humans are able to make manual reviews and, with experience, can help move these decisions to rules or embed them into models. But machines cannot attribute or deduct causality, so while there will always be newer areas where we are applying AI and modelling, there is a constant need for these to have a human…
