The following is an opinion piece written by Robert Cooper of CPR Insurance Services.
March 2020 will go down as one of the months of our lives where we seemed to witness our worlds being turned upside down.
So too in our own insurance brokerage businesses and how we now have to manage this sudden change.
When social distancing and self-isolating was added to the vernacular, suddenly the principals of insurance brokerage had to deal with anxious staff and a major change to operations, while, at the same time still continuing to look after our clients.
- We have stopped visiting clients, accepting their visits to us as well as insurer visits, but we still have to manage their needs.
- We have had staff come back from overseas holidays, forced to self-isolate from home.
- We have had to ask other staff to work remotely from home if they can.
- Not all our systems allow us to work remotely.
- Not all staff are provided laptops, but just PCs.
- None had training in working unsupervised with different…
