One of the reasons for spiraling costs and (in some cases) degraded service is insufficient staffing.
For example, economies have been hurt by a shortage of truck drivers, people to stack the shelves in the market, and more.
This week, I flew home from London’s Heathrow airport. United had warned us of long lines at security, advising us to arrive at the airport four or five hours before our flight. Some took it further, getting in line to check in six hours early.
The lines were very long but we had listened and were patient.
United employees told us that it was because of staff shortages – and that the lines were even longer the day before!
We should be concerned for our own organizations – not only because we are being constrained now, but because there’s a continuing risk of losing more employees.
Executives are not exempt from this situation.
A recent study by Deloitte and Workplace Intelligence, The C-Suite’s role in well-being shared some sobering findings:
There’s no question that well-being is at the top of the C-suite agenda right now. While the pandemic brought worker safety into the spotlight, there’s also been an increased focus on the overall poor state of workforce well-being and the role that organizations play in determining quality of life for employees and their families.
In…
