The tech sector known as “IT infrastructure services” is one of the least understood areas in enterprise technology. That is partly the fault of tech vendors who use the term as a bin to contain whatever data center consulting offerings they prefer or are promoting. But more important, difficulties in pinning down or defining the meaning of infrastructure services reflects their continuing evolution.
In essence, IT infrastructure services are designed to help enterprises adopt and deploy complex solutions and tools and adapt to or prepare for promising new technologies. Meaning that the shape and intent of offerings that service providers like Kyndryl provide are in flux according to its customers’ current and upcoming needs.
In other words, it is more important to understand how service vendors are adapting to those changes than to pigeonhole them into rapidly outmoded or redundant definitions. Kyndryl’s collaborations with hybrid cloud strategic partners is a good example of how this process works and can succeed.
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