White Paper Summary
In the first post in this series, we described the inevitable evolutionary transition of BPO (business process outsourcing) to SOS (strategic operations support). And we attributed the transition to the fact that insurers have come to realize the tactical utility of BPO presaged and precipitated the strategic utility of SOS.
More specifically, BPO allowed companies to outsource only repetitive administrative functions of the back office. SOS, on the other hand, allows those same companies to employ insurance-specialist partners for core operational functions across…
