Resilient technology is necessary to all organizations, but for the public sector, it’s especially important to building trust, disaster recovery, innovation and increased capacity, an expert says. There are also unique challenges to achieving it.
“Resilient technology is critical in maintaining uninterrupted services for customers and servicing them during peak times,” Daniel Wallance, an associate partner at McKinsey and Co., and two co-authors wrote in “A technology survival guide for resilience,” which McKinsey published March 24. “This requires a resilient infrastructure with heightened visibility and transparency across the technology stack to keep an organization functioning in the event of a cyberattack, data corruption, catastrophic system failure, or other types of incidents.”
The organizational structure of state and local governments complicates the ability of achieving resilience, however, Wallance said. To overcome that, the first step is to understand who owns the technology—a central agency or individual functions—where funding comes from and who the decision-makers are.
Then, agencies can look at what applications run on the technology in…
