Managing Internal Risks: How to Listen When People Speak Up – #2 | NAVEX

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[author: Cherelle Johannes]

In part one of this two part series, we discussed the various forms of internal risk and best practices for risk management and mitigation. In part two, we explore the profound impact of a true speak-up culture.

What is a ‘speak-up’ culture, anyway?

If you’re hearing the term ‘speak-up’ culture and picturing your team doing stand-up comedy at company parties, you’ve missed the point – although a good laugh never hurts morale.

Speak-up culture is all about creating an open environment where employees feel comfortable sharing concerns, ideas or observations that could affect your company’s performance or ethical standing. It’s not about criticizing for the sake of it; it’s about proactive problem-solving.

Before diving into how to manage internal risks by listening, it’s crucial to understand the bedrock of what you’re trying to build: an environment where people are not just allowed, but encouraged, to speak their minds.

Create windows where your walls are

Think of your organization as teeming with risk managers. More often than not, they’re the first to spot red flags, sometimes even before your dedicated risk team.

However, if your organization is full…

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