Nationwide was looking for a cost-effective solution that could optimize internal auditing of its travel and expense process. It turned to process mining and Celonis.
“The uplift that we’ve gotten in terms of compliance and efficiencies across the team…has created a really high ROI,” said Julia Chappell, VP Accounting & Finance Solutions with Nationwide.
During the Chicago stop on the Celonis World Tour 2023, Chappell explained how the nearly 100-year-old insurance and financial services company is using Celonis to drive operational insights, risk mitigation and stronger controls in Finance, such as in T&E. She was joined on stage by Jason Burchwell, Vice President of Internal Audit, with Nationwide.
Jason Buchwell and Julia Chappell from Nationwide on stage in Chicago during Celonis World Tour 2023
Prior to implementing Celonis, Nationwide faced several challenges with the internal auditing of its T&E process. First, approximately 87% of audit findings were ultimately cleared upon review. These false positives wasted time and effort. Second, reporting was not customizable or easily digestible. Third, data was refreshed only once per month.
Nationwide wanted a…
