As chatbots become more intelligent, they will usher in new standards in efficiency and customer satisfaction for the insurance industry.
As insurers tap artificial intelligence to analyze risk and validate claims, they’re also deploying more of that technology in customer-facing applications. Chatbots, algorithms that enable intelligent conversations with humans via text or voice, are now being used to assist both customers and agents in many areas.
Chatbots can enable new efficiencies by…
