The Directorate General of Civil Aviation (DGCA) on Wednesday imposed a fine of Rs. 10 lakh on Air India for the second time over non-compliance of compensation rules. These pertain to “not providing hotel accommodation for passengers affected by delayed flights, non-training of some of their ground personnel as per the stipulations and non-payment of compensation to international business class passengers who were made to travel on unserviceable seats.
After carrying out inspections of airlines at Delhi, Kochi and Bangalore airports, the DGCA had observed that Air India was not complying with the provisions of the relevant Civil Aviation Requirement (CAR). A show cause notice was also issued to Air India 2023 seeking their response for non-compliance to the provisions of the relevant regulations.
Based on the reply submitted by Air India, it was found that Air India has not complied with the provisions of the CAR, inter-alia, not providing hotel accommodation for passengers affected by delayed flights, non training of some of their ground personnel as per the stipulations laid down in the CAR and non-payment of compensation to…
