How much do you know about the end-to-end operations of your organization? The communication channels? The decision-making processes? The handoffs and coordination? The political walls? If you looked closely, would you see a deliberate strategy or the results of years and years of patches, workarounds, political truces, and shadow systems?
Now imagine you had carte blanche to clean it up — redesign operations to be more efficient, more effective, more focused on getting things done. Would this experience change how you see your current efforts…
