Chief operational risk officer
Whenever a bank introduces new technology as a convenience for customers, it must deal with an inevitable reality: enterprising thieves.
Take cardless ATMs as an example.
This feature allows a customer to withdraw cash from an ATM using just their smartphone. But some criminals have figured out how to use phished account credentials to add a new phone number and then siphon off cash.
Carrie Lichter of Fifth Third.
This is just one of the problems Fifth Third Bancorp deals with in its new high-tech war room, which it calls the cyber fusion center.
As chief operational risk officer, Carrie Lichter played a key role in bringing the center to life. Her work earned her a spot as one of the 15 women on our inaugural Next list. (An extension of our Most Powerful Women in Banking program, the list is meant to highlight high-achieving women in the leadership pipeline who are age 40 and under.)
The idea for a war room came up when Lichter and her team started updating the Cincinnati bank’s overall risk management practices. Cyber risk was top of mind, and in thinking about how the bank could better manage this risk,…
