Introduction
This chapter sets out how to design and build an effective Case Management System (CMS), to support the activities of an in-house investigations team and their organisation.
A CMS can enable improved reporting, triaging and investigative capabilities ensuring that the investigation teams are compliant both with internal policies and external regulatory requirements.
How to build an effective CMS for an organisation
The introduction of a powerful CMS can be the key to a very successful in-house investigations team. Several elements must be considered before starting the project. This list below whilst not comprehensive can provide guidance to some of the most relevant stages.
Sponsorship
As for all corporate projects, the implementation of a case management system must obtain the right level of senior sponsorship inside the organisation to be successful, ideally at executive committee level. Alternatively, the system can be presented to the audit and risk committee as the effective instrument to provide essential information related to key governance processes of the company, an example being compliance and anti-fraud processes. Users from different departments can be…
