Months after Contact 13 began looking into complaints from riders of the Regional Transportation Commission’s Paratransit service, the provider has released initial findings from an internal audit.
Transdev representatives told Contact 13 in December 2017 the issues brought forward were very serious and pledged an extensive review.
The audit was launched after customers complained of a variety of issues stemming from poor on-time performance, customer service, and trouble becoming certified to use the door-to-door service.
A spokesperson for Transdev released the following statement regarding the findings:
Initial reports of unacceptable trip lengths for three passengers prompted Transdev to launch an internal audit late in 2017 to identify immediate steps to prevent this from…
