Central Maine Power Co. say an internal audit triggered by more than 1,500 customer complaints has so far found no problem with the company’s systems that can explain abnormally high electric bills.
The company has reviewed about 25 percent of the 1,580 complaints of excessively high bills it received this winter, said President and CEO Doug Herling on a conference call with reporters Friday morning.
Auditors have so far found no anomalies with new billing software or its smart meter network to explain bills that for some customers were two and three times the norm, Herling said.
“We have done our investigation, at this point in time we have not found anything about our system or smart meters that would artificially increase customer’s usage,” he said.
The company is doing the…
