By this point, we’re certainly not shocked by allegations that telecoms salespeople lie to customers, add services to accounts without permission, and generally do anything unethical (or illegal!) in the name of getting a commission check. But a new scheme, laid out in whistleblower reports to ABC 7, is noteworthy because of the level of sophistication and blind-eye-turning necessary to make it happen.
Two whistleblowers spoke with the news outlet to describe practises at Cox Communications that they say other salespeople would engage in to hit their commission checks. One of the whistleblowers, Anna Wilkinson, supplied internal documents that show extra services being added to bills without customers’ consent, a widespread practise known as bill cramming. In other…
