Cross Functional Teams Drive Strong Focus on Risk Mitigation and Quality

The term CFT (cross-functional team) is used widely in the EMS industry to define the program team that interfaces with each customer. Normally, that term translates to customer-focused team and is a small group comprised of a program manager, customer engineer and buyer/planner. Firstronic’s management team felt customers needed the breadth of a traditional cross-functional team approach, defining their CFT model as a much larger group, which includes a tactically focused program manager, a strategically focused account director, a buyer, a product engineer, a process engineer, a test engineer, a quality engineer, a production supervisor or lead person, and a…