Discovery, delivery, delight — how EY harnessed knowledge management and became one of two Most Outstanding Wi

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CII’s annual knowledge summit was held entirely online this year, and was titled CII Global Knowledge Virtual Summit 2020: Knowledge in the Age of Artificial Intelligence. It was also supported by the Knowledge Management Global Network (KMGN).

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YourStory was the media partner for the flagship summits in 2019 and 2020. See our 15-part article series, which includes Knowledge Leadership, KM in the Age of AI, Gamification, Storytelling, Knowledge Sharing in the COVID-19 Era, and Eye on AI.

YourStory also moderated the panel on Knowledge Excellence: Winners of the Global MIKE Awards. (See my book series The KM Chronicles for case studies of earlier winners of the MAKE Awards and Singapore KM Excellence Awards.)

Vineet Jain is the Knowledge Leader for EY Global Delivery Services India Private Limited. He leads the knowledge function for EY Global Delivery Services organisation. Knowledge teams are located in centers based in Argentina, India, and Poland. The organisation includes research and analysis, knowledge management (KM), community and social enterprise, process modeling, and benchmarking function.

Vineet has more than 27 years of experience in consulting, investment banking,…

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