Despite differences across gender, generations and income levels, artificial intelligence-powered experiences are becoming popular with consumers, and an increasing number of individuals now use AI technologies in their everyday routines.
“AI-Enabled Payments Enhance Customer Options,” a PYMNTS Intelligence and ACI Worldwide collaboration, drew on insights from a survey of more than 5,700 U.S. consumers to explore evolving consumer preferences and attitudes toward AI-driven payments, as well as their interactions with credit use.
Findings from the study showed that 1 in 3 consumers said AI technologies are already highly integrated into their routine personal activities. For instance, 84% of consumers search online using the technology, 52% use navigation apps or devices, and 52% receive product recommendations online.
The report indicated a clear trend in AI familiarity across generations, revealing that younger age groups are more acquainted with the technology compared to their older counterparts. For instance, Generation X consumers exhibited relatively lower familiarity, with only 37% expressing high familiarity or extreme understanding of the…
