What does great customer service look like in the health-care industry? How is technology reshaping patient outcomes for the better? Where is secure innovation in health care going next?
There are many answers to these question, but perhaps the best response is to point to leaders and organizations that are recognized by their peers as top models to follow – right now.
I know of no one better to address these questions than Patrick (Pat) Hale, who is the executive vice president and CIO at VITAS Healthcare in Miami.
VITAS Healthcare is the nation’s leading provider of end-of-life services. It was established in South Florida in 1978 and today remains a leader and innovator of hospice services by putting patients and families first using compassionate care and delivering value through clinical excellence.
To understand their scope, VITAS Healthcare provides hospice care on an average daily…
