EVANSVILLE
Evansville’s city administrator blames a miscommunication between new utility meters and billing software for hundreds of errors on residents’ utility bills.
However, only a fraction of those errors affected billing, City Administrator Ian Rigg said, and he encouraged residents who have received error notices to visit City Hall to discuss payment options.
The city has detected 800 errors on Evansville Water and Light Utility accounts since it converted its standard and radio read utility meters to advanced metering infrastructure three years ago, Rigg said.
Of those errors, 749 did not affect billing, he said. The remaining 51 errors did affect billing, with 17 accounts being…
