This article is the second in our series scrutinising op risk practices at regional, domestic and other lenders – see the methodology below for more detail. The other articles in the series will be published here over the coming days.
The safety of customer data may be top of mind for banks – but for lenders with large retail businesses, the threat of platform outages locking customers out of their accounts and preventing payments for an extended period is not far behind.
IT disruption
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