A deeper dive into the 2020 AC Transit data breach demonstrates how organizations facing cyberattack can come back stronger, with resilience at the fore.
Among the many news reports of cyberattacks, reporters frequently mention how an attack exploited a weakness and disrupted a business. Much less attention is paid, however, to organizations that use those incidents as turning points to improve their cybersecurity and resilience.
In 2020, the Alameda-Contra Costa Transit District in Oakland, California, known as AC Transit, experienced a data breach that exposed the personal information of employees and customers. Such a breach was significant for AC Transit as the third-largest bus-only transit agency in the United States and the largest public bus-only transit system in California.
AC Transit serves 1.5 million East Bay residents and connects to nine other public and private bus systems, 22 BART stations, seven Amtrak stations and five ferry terminals.
Loss of confidence in the privacy of customer data would be a significant disincentive to citizens using the transit…
