Public sector organisations are seeing their budgets squeezed, with tax receipts relative to the size of the economy in the UK and Ireland at their lowest since the COVID epidemic. Few departments or para-governmental bodies have been left unscathed by broad-ranging cuts in funding, so the ongoing quest to wring value from every tax pound (or Euro) has entered a critical stage.
Public sector organisations have to provide better value for citizens, yet are expected to offer the type of always-on, always-available services that people have come to expect from the large, privately-owned names in technology and, increasingly, every other sector too. There’s also been a natural rise in demand for the types of service and support the public sector offers – a rise caused by people increasingly struggling just to get by.
To combat the quandary of having to respond more rapidly, with better services yet with little budgetary room for manoeuvre, many public bodies are outsourcing and offshoring many of the backroom systems on which their services are built and delivered. While that can bring significant cost savings and increases…
