Risk briefing: how risk managers should react to the Microsoft / Crowdstrike outage | Analysis

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Global institutions including banks, airlines, medical institutions, and media outlets are suffering from a major IT outage today, leaving them unable to offer critical services.

Sky News spent the morning unable to broadcast, the US state of Alaska has said that emergency services are impacted, and customers are reporting trouble accessing the National Austalia Bank.

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The travel industry has been particularly hard hit, with American Airlines, Delta, and United all issuing a global ground stop on flights. Meanwhile EasyJet, Virgin Australia, and Jetstar have all announced delays.

Airports are impacted too, with Gatwick, Manchester, Schipol, Tokyo, Sydney, Stanstead, and Ediburgh all reporting issues.

In the UK, some GPs are announcing that they can only treat emergencies. One medical centre tweated: “Due to a worldwide IT issue we are unable to access our ckinical system at present. As a result, we can only assess patients who are critically unwell today.” This issue appears to be widespread amongst medical practitioners.

What happened?

The issue is largely impacting Microsoft users, and is the consequence of an update from third-party security software provider…

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