…the front desk executive (contd)
Last week, I took you through the complex journey of a front desk executive in a bank. The role has its good bad and ugly side but eventually it is very rewarding when one gets the experience of managing customers from all walks of life, with different personalities, needs, wants and desires. With the requisite training, monitoring and emotional intelligence, a typical front desk officer should feel satisfied at the end of each day, having performed a win-win banker-customer relationship. Last week, the typical roles of front desk officers were examined.
Let me take you through some aspects of my second book “MY FRONT DESK EXPERIENCE – A YOUNG BANKER’S STORY, (published in 2016) which covers a three-day story of a young front desk officer in a busy branch. Even though some of the functions have been replaced by technology, it is good to know how it all started.
“Let me put myself in the shoes of a Front Desk Officer (FDO) in a Bank. I am a twenty seven year old lady who has eventually secured a job after staying at home for two years after graduation. I am six months into the job after going through an orientation and some brief on- the-…
