By Craig Colgan
The day before Kish Bank in central Pennsylvania planned to break ground in October on a $10 million building it calls an innovation center, the bank’s president and COO reflected on all that went into what is an enormous project.
And on all that lies ahead.
“It’s been a long process to this point,” says Greg Hayes, president and COO of the $850 million bank, headquartered in Belleville with executive offices in State College. And the building may not even be the major piece.
“Once this is built, then it’s on to more planning and to implementing,” he adds. “It’s a big change. Team members who work out of this facility are going to support a more digital but still very physical and very relationship-based local experience.” Hayes talks frequently about finding better ways to serve his customers, and about refining “digital but physical” branch-of-the-future models.
Kish Bank is making a major commitment to next-generation banking. To fuel these changes, the bank is migrating multiple systems to cloud-based solutions. These include hardware infrastructure, productivity software, core platform, even a phone system. Those main…
