Executive Summary
CEOs and other leaders can, and should, be intimately involved in software quality, just as they are with sales and finance divisions. This means understanding how technical teams work and implementing a quality management system. You can do this by asking two simple questions about a product that has recently shipped. First, ask what criteria were used to determine when the product was ready to be shipped. There should be a clear discussion on the amount of time in system testing, the type of tests completed, and precise criteria used in the decision to ship…
