Most compliance programs are made to face outward, to uncover a fraudster or shady vendor, Deb Muller of HR Acuity writes. However, the everyday tensions that eventually result in complaints are beyond those compliance programs almost by design, creating a significant blind spot in enterprise risk management.
Every CCOs’ dashboard can explain exactly where an enterprise stands on policy violations, third-party risk and regulatory filings.
What most CCO can’t derive from a dashboard is what’s happening between employees and managers every day. It’s the most significant blind spot in enterprise risk management right now.
After years of sitting across the table from distraught employees on the worst day of their careers, I can tell you where the next compliance failure usually starts: an accommodation request that got quietly set aside or a manager who handled an FMLA conversation badly and never heard about it again.
Most companies don’t see these issues until they surface months later as a formal complaint or filing, long after the damage has already been done. Disability accommodation filings surged by 42% last year, and federal discrimination lawsuits topped 20,000 for the first time since 2009. Each of these filings started somewhere: a moment that was never logged, never dealt…
