A Cloud-First Approach to Managing Financial Communications Data
The current regulatory framework, which has grown more complex since the 2008 financial crisis, requires more information to be recorded. Regulators have come to realize that in most cases of misconduct, voices may be the only evidence of bad behavior they can use to prove a case. NICE’s Chris Wooten discusses the benefits financial institutions can reap by using a cloud-based solution to retain communications data.
Modern regulations require banks and financial institutions to capture more…
