Patient experience is a commitment from which there is no turning back. The entire health care sector must find new ways of thinking about how care is delivered. Consumers, meanwhile, are increasingly relying on patient experience as a decisive factor in their health care decision making.
Health care organizations recognize patient experience as an increasingly important part of their mandate and are devoting more resources to it. More than 80% of health care organizations report that they already have patient experience programs in place, with many of these “well established,”…
