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Do Your Data Scientists Know the ‘Why’ Behind Their Work?

Executive Summary Data science has been around for a long time. But the failure rates of big data projects and AI projects remain disturbingly high. And despite the hype, companies have yet to cite the...

How Having a Rival Improves Performance

Adam Grant, organizational psychologist at The Wharton School, argues that individuals and companies alike can benefit from having rivals. He has studied sports and business rivalries and believes they often add up to more...

Harnessing New Consumer Data Sources Can Drive Better Health Outcomes

How does access to a sidewalk correlate to the risk of premature death? An engineer would likely point to transportation research that highlights the benefits sidewalks provide to pedestrian safety. In health care,...

How to Overcome Clinicians’ Resistance to Nudges

Executive Summary Discussions about how behavioral economics can make the world a better place are often framed through the lens of decision makers trying to improve the quality of other people’s decisions. To do so, behavioral...

What Companies Should Consider Before Investing in Smart Speakers

Executive Summary Businesses should refrain from embracing enthusiastic visions of replacing their customer service agents, sales forces or financial advisers with next-generation smart speakers in the near future.  The risk to business: If a company...

The Innovation Economy

Listen and subscribe to this podcast via Apple Podcasts | Google Podcasts | RSS “We haven’t really understood the power of the state,” argues economist Mariana Mazzucato, warning that this has impacted the rising inequality...

Avoiding Disruption Requires Rapid Decision Making

Executive Summary To thwart possible disruption, pundits give legacy companies such advice as “disrupt yourself before you get disrupted” or “put frontline employees in charge of strategy and execution.” This counsel is of little help....

Ending Harassment at Work Requires an Intersectional Approach

Executive Summary If your company approaches sexual misconduct with one-size-fits-all solutions, you probably aren’t protecting some of the most vulnerable workers. The experiences of women of color—and of men of color—are at risk of being...

What Makes People Upgrade Products? Thinking About Self-Improvement

Executive Summary From upgrading mobile phones to trading in cars, consumers often face the decision of whether to buy new versions of products they already own. This depends not only on how much real difference...

How Younger Salespeople Can Win Over Older Customers

Executive Summary More companies are putting younger team members–millennials–in charge of connecting with buyers at earlier stages of the sales cycle. This creates a challenge of “experience asymmetry.” It occurs when young salespeople find themselves...