Platforms Need to Work with Their Users – Not Against Them

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As we write, thousands of online communities created for a wide variety of purposes — everything from providing crypto financial services to crowdsourcing art collecting — are building new democracies rapidly evolving systems for discussion, debate, voting, and representation. This movement, often known as Web3, has created an explosion of interest in giving ownership and decision-making power to community participants rather than to a small number of business executives.

This phenomenon highlights a critical challenge for traditional platforms like Amazon, Meta,…

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