7 Principles to Attract and Retain Older Frontline Workers

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Facing high inflation, jittery markets, and retirement accounts at risk, many older adults want and need to work longer. Employers, confronting skills deficits and workforce shortages, are desperate to hire, especially for frontline roles.

In this changing and challenging business environment — where employers must address staff absenteeism, presenteeism, and costly turnover compounded by pent-up consumer frustrations — hiring older and more experienced workers can be a huge help. In these workers, employers often gain not only employees with loyalty and reliability,…

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