Executive Summary
National security routinely involves life-and-death decisions that must be made under the extreme scrutiny that goes along with doing the people’s business. This is especially true at America’s single largest institution: the Department of Defense. While the Pentagon may be in a class by itself when it comes to organizational complexity and high-stakes decision making, nearly all business leaders can expect to be confronted with crises that may threaten their organization’s reputation and perhaps even its survival. In this article, a former U.S….
