Executive Summary
Many people suffer from “chronic certainty” on issues for which no perfect answer exists. There are three ways leaders can help themselves, and others, broaden their perspectives and have more productive conversations. First, resist the temptation to escalate dueling arguments until someone prevails. Instead, slow things down to surface what’s really going on. Next, consider whether your organizational culture is part of the problem. Does the culture prize assertive convictions? Is decision making competitive? Finally, make it a routine to have others…
