Executive Summary
Too many leaders avoid making tough calls. The delay often does far more damage than whatever fallout they were trying to avoid. In fact, hard decisions often get more complicated when they’re deferred. In a ten-year longitudinal study of more than 2,700 leaders, 57% percent of newly appointed executives said that decisions were more complicated and difficult than they expected. In particular, three challenges stood out. First, a desire to be kind often encouraged leaders to put off making, or delivering, a decision they knew would be unpopular, but this…
