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Gartner: Strong ethical culture can’t stop noncompliance on its own
Uncertainty is driving noncompliance, according to a new Gartner survey that found despite compliance officers’ focus on building an ethical culture, employees still aren’t always sure how to handle tricky situations.
The survey outlined three main pathways to noncompliance: uncertainty (not understanding how to comply), rationalization (thinking that noncompliance is OK in a certain context) or malice (not complying despite knowing a behavior is wrong). The most commonly cited situation, Gartner says, is uncertainty, with 87% of respondents saying they faced a situation in the past year in which they didn’t know how to comply.
“Compliance culture is a valuable part of mitigating misconduct, but it isn’t the best way to address the most common situation leading to employee noncompliance: uncertainty,” said Chris Audet, chief of research in Gartner’s legal, risk and compliance leaders practice. “Quality standards also have a strong positive influence on compliance culture. Therefore, a focus on quality standards should yield…
