Proceed with Caution When Using Artificial Intelligence

Challenges with Insights in Excel

Artificial intelligence can be a very good thing, but organizations must not jump in blindly. Incisive CEO Diane Robinette discusses potential risks associated with the new artificial intelligence capabilities in Excel.

Artificial Intelligence (AI) is a hot topic. It’s the shiny new thing that people can’t seem to get enough of. While still in its infancy, early adopters are beginning to realize the benefits of AI and machine learning, and the initial results are impressive. Utility companies are using AI to forecast electricity demand. Retailers are using AI to improve inventory management. AI-powered chat bots are also changing how businesses communicate with customers.

While there are some very real benefits, and successes are already being realized, it’s important to note that AI can’t be used blindly. This is especially true when using AI and machine learning to analyze large volumes of data to identify trends and insights for key business decisions. In the rush to deploy AI solutions, some organizations (especially compliance-driven organizations) may unknowingly set themselves up for exposure to risk. Consider, for example, the addition of AI capabilities to Microsoft Office 365.

Microsoft has been steadily rolling out new Office 365 AI…

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