CHICAGO, Sept. 26, 2018 (GLOBE NEWSWIRE) — Striking the delicate balance between customer experience and fraud prevention is not an easy feat. This was a common theme among newly released Forrester Consulting global studies exploring fraud in the financial services, insurance and single and multi-family rental industries.
TransUnion commissioned Forrester to conduct studies focusing on these industries in the August/September 2018 timeframe. Each study can be downloaded at the TransUnion Fraud Trends 2018 website. Register for a webinar to learn more details about the financial services and insurance studies here.
The studies come at a time when TransUnion’s own proprietary fraud data found that outstanding balances of suspected synthetic fraud for auto loans, bankcards, retail cards and personal loans have now surpassed $1 billion as of Q2 2018. Insurers and large and small property managers also face new fraud schemes as the prevalence of online applications continues to rise.
Increases in fraud are corroborated by the research conducted by Forrester.
- Nearly all financial services firms (94%) in the study recognized that they have experienced some sort of fraud, whether it’s…
