Taylor Swift Tour: Let’s Analyze Cyber Risk for a Ticket Company

Taylor Swift starts The Eras Tour this week, let’s hope in a happy ending to the frustration that fans suffered when tickets first went on sale through Ticketmaster’s online platform last November, and a crush of bots and unregistered users crashed the site. The news got us thinking – what advice would we give a ticketing company on how to reduce this kind of cyber risk?

RiskLens is the world leader in cyber risk quantification software and services. 

With our Top Risk Workshop, we would start by helping the ticket company identify crown jewel assets (such as sales platforms or customer databases) and probable risk scenarios.  We can safely assume that if their platform were to become unavailable for a certain amount of time, it would cause them quantifiable losses.  

After identifying the crown jewel and associated loss scenarios we would then present the company’s top risks – one of them being an outage of their platform during a stadium concert tour sale/presale.

To gather data for our analysis, we would rely on the RiskLens platform’s data helpers and loss tables, pre-populated with targeted, re-usable data built around common risk scenarios and drawing on…