Imagine a colleague is faced with a high-stakes decision. They’re likely stressed, conflicted, and overwhelmed. In these situations, many of us default to the role of problem-solver. We try to support our colleague by providing our opinion or offering a solution. But to effectively support decision makers in your organization, you need to step back from your own ego and just listen. This article outlines practical strategies for exercising four types of active listening: emotional, informational, analytical, and reflective. Active listening can be hard to do, but it’s a great skill to…
