Growing consumer expectations, the breakdown of traditional “walls” and emerging technologies are making it hard for organizations to devise a successful digital identity management program, according to Deloitte.
More than ever before, identity management is at the center of cybersecurity, regulatory compliance and consumer trust, and many organizations are struggling to define a digital identity management program both internally for the enterprise and externally for consumers.
Deloitte surveyed more than 2,500 professionals across industries and positions.
“In a digital economy, identity is a point of trust, perimeter of security and an index of customer satisfaction,” said David Mapgaonkar, principal, Deloitte & Touche LLP, and cyber technology, media and telecom sector leader.
“Organizations should think about challenges related to both consumer and enterprise identity management to understand what they can do to create better outcomes. But it’s not easy — it requires managing relationships with many stakeholders and alignment on technology and funding.”
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