A Gallup survey last year found that among employees who had received training on ethics and compliance, fewer than one in four rated the session as excellent. If you’ve seen the worst of the worst when it comes to compliance training, it’s not hard to see why. Ethics and compliance consultant Calvin London has a modest proposal: It’s time to rethink training altogether.
Most corporations use the term “training” as a catch-all. Employees respond with, “Not another training session” and end up with a negative mindset. Introducing compliance education rather than resorting to compliance training may have advantages that you have not yet considered.
Throughout my 40 years in quality and compliance, I have always pondered the use of the term “training” when it comes to compliance. Let’s start with dictionary definitions, which provide important clarity. Education is, “the process of gaining knowledge, skill and development from study or training.” Training, on the other hand, is defined as “the process of learning the skills one needs to do a particular job or activity.”
The skills and knowledge acquired through education tend to be more theoretical and help to develop reasoning and judgment surrounding broad topics. It is typically a more protracted timeline, and in terms of…
