Executive Summary
With so much up in the air during the Covid pandemic, leaders are being asked to simultaneously navigate uncertainty (when we don’t have the information we need) and ambiguity (when the best outcome is a matter of interpretation). We can’t reduce uncertainty to zero, but we can arm ourselves with as much information as possible to help us make a decision. With ambiguity, however, there is no “right” or “wrong” decision; our choice ultimately depends on our values. So when you need to navigate ambiguity, the best thing to do is to start with…
